FAQ

Help & Support

Questions,
answered

Everything you need to know about our materials, wear, shipping, and aftercare — in one place.

Frequently asked questions

We want you to feel confident with every METALIKA STUDIO piece. Below are answers to the questions we hear most often. If you need anything further, our Client Services team is always happy to help.

1What materials are used in METALIKA STUDIO jewellery?

Our collections are crafted from premium brass and stainless steel, chosen for their durability, quality, and ability to carry exceptional finishes and contemporary designs.

2Is your jewellery suitable for everyday wear?

Yes. Our jewellery is thoughtfully designed for everyday elegance. To help preserve its beauty and finish, we recommend following our Jewellery Care guidelines.

3Will my jewellery tarnish or fade?

Every piece has a tarnish-free finish, made to keep its colour through everyday wear. To keep it looking its best, avoid perfume, lotions and prolonged contact with water, and store it dry when you are not wearing it. Our Jewellery Care guide has more tips.

4Do you offer returns or exchanges?

We do not accept returns or exchanges for change of mind or incorrect selection. Replacements are offered only for items received with a verified manufacturing defect or transit damage, in line with our Returns, Replacements & Claims Policy.

5What is required to make a damage or defect claim?

A continuous, unedited parcel-opening video — recorded from before the package is opened until the product is fully visible — is mandatory for all claims. Claims submitted without this video cannot be processed.

6How long does shipping take?

Delivery timelines vary by location. Your estimated delivery time is shown during checkout and included in your order confirmation.

7How can I contact Client Services?

You can reach our Client Services team using the contact details on our Contact Us page. We are always happy to assist with product enquiries, orders, and aftercare.

Helpful Links

Explore before you ask

Most details live on these pages — you may find your answer even faster.

Jewellery Care

Simple habits to keep every piece luminous for years.

Returns & Claims

How replacements work and what a claim requires.

Shipping

Timelines, confirmations, and what to expect.

Still have a question?

Our Client Services team is here to help with product enquiries, orders, and aftercare.

Contact Client Services